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Nayla Counselling Academy & Theraputic Services logo

CPCAB Level 2 Certificate in Counselling Skills

About the course

On this course you will learn how to use listening and counselling skills for a variety of different helping contexts either in the workplace or in volunteering. You will learn practical skills and competencies to be able to use helping skills ethically and safely to help others as part of the first stage in professional counselling training. You will also learn a great deal about yourself.

Who is it for?

There are many reasons why people take this course:

  • some are considering a new career in counselling and this course is the first level of training to become a professional counsellor;
  • others want to polish skills in listening and communicating to help others in a variety of contexts and roles;
  • many want to develop greater self-awareness and to improve professional and personal relationships.
Are there any entry requirements?

There are no requirements for previous study or experience but you must be 18 years or older.

It’s important to understand that the course includes personal reflection and development and so a certain amount of personal disclosure will be part of this. This is something that we will discuss with you in the interview which is a requirement for entry to the course.

What will I do on the course?

The course is ‘experiential’ which means you learn by engaging in hands-on activities in pairs or groups. For example, going online to find out about a topic or discussing ideas in groups and then reporting back to your peers. You will also practice your skills, taking it in turns to be the helper, the helpee and observer.

You will also engage in personal study and in addition to the class time, you will need to set aside a few hours each week for personal reflective writing as well as working on assignments.

How will I be assessed?

By the end of CSK-L2, you will be able to:

  1. Use counselling skills ethically and safely
  2. Establish and sustain the boundaries of the helping role
  3. Work empathically as a helper
  4. Focus on the helpee’s needs and concerns
  5. Use self-awareness in helping work
  6. Use a range of counselling skills to facilitate the helping interaction
  7. Use feedback and reflection to enhance counselling skills

To achieve this, you will engage in a variety of assessments to build your portfolio including observed skills work, reflection on your personal development and skills and a short assignment.

What can I do after successfully completing the course?

The knowledge and skills learnt on this course will help successful candidates to work more effectively in a range of helping roles such as advice and advocacy support; care work; customer facing role; family support worker; healthcare professional; helpline operator; housing support workers; youth workers.

Completing this course does not qualify you as a counsellor but it is the first step on that route. If you want to pursue a new career as a counsellor or you simply want to continue developing your skills in listening and interaction then you can go on to study the Level 3 Certificate in Counselling Studies course.

When will the course run?

We offer a fast-track 18-week course that will run of an evening (16:30 to 21:30), starting in September and February each year.

Courses are subject to meeting sufficient numbers for a viable group to start, a minimum of 6 students are required per course.

Can I study face to face?

No, our courses are online, using Zoom. If you haven't studied online before we think you will appreciate the flexibility it offers and will be surprised how easy it is to adapt to. You will need to have a reasonable broadband signal to fully participate in course activities.

We'd also like to reassure you that CPCAB allow Level 2 and Level 3 courses to run entirely online, via 'live' teaching.

How much does it cost?

The total cost of the course is £958 which includes the CPCAB registration fee and the initial deposit of £150 which holds a place for you. Payment can be made in instalments.

You can pay the fee in one amount or, if you wish to use the instalment option.

After paying the deposit, you pay the CPCAB registration fee. After that the fee will be evenly spread over four months, as follows:

September start Aug: £150 deposit Sept: £182 (CPCAB registration fee) Oct: £156.50
Nov: £156.50
Dec: £156.50
Jan: £156.50
February start Jan: £150 deposit Feb: £182 (CPCAB registration fee) Mar: £156.50
Apr: £156.50
May: £156.50
Jun: £156.50
How do I find out more information and apply?
  1. Fill in the application form by clicking here and email it back to
  2. We will email you to arrange a mutually convenient time to speak to you for an interview and to answer any questions you have about the course—this will take 20-30 minutes and we can use Zoom or telephone.
  3. If you just want to talk to us about the course before putting in an application, email us at and we will get back in touch.